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Owned and operated by Outdoor Cook Co, we are happy to answer questions about grills, smokers, outdoor kitchens, and more.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, and transit time is 5 to 8 business days. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment every step of the way to your backyard.
What is your return policy?
We offer 30-Day Returns on eligible items. For full details on how to start a return, please refer to our Return Policy page.
Can I exchange an item for a different model?
Yes, exchanges are available within our 30-Day Returns window. Contact us with your order number and the item you would like instead, and we will walk you through the process.
How do I choose between a grill, a smoker, and a pizza oven?
It depends on how you love to cook outdoors. Grills are great for quick searing and everyday meals, smokers are ideal for low-and-slow barbecue, and pizza ovens deliver high-heat cooking for artisan-style pies. Our team can help you decide based on your patio setup and cooking style.
Do your outdoor fridges require special installation?
Most of our outdoor fridges are designed for built-in or freestanding use. We recommend reviewing the product specifications for ventilation and clearance requirements, or contacting us for guidance specific to your outdoor kitchen layout.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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30-Day Returns
Not the right fit for your patio? Returns are accepted within 30 days per our Return Policy.
Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
